FAQ
1. Why should I register my assets on a third party system?
A. Law agencies do recommend and would prefer that you have assets registered on a 3rd party system so that in the event of any type of natural disaster, fire or theft that you have a record stored of your belongings.
2. Will my information be given out to third parties?
A. No the only time your personal information is used is only when you indicate that an item has been stolen and it has been recovered, and you are identified as the owner during the search process. Only then is your information given. At no other time will anyone have access to your personal details or what you have registered.
3. Do I have to re-register items each year?
A. No only your yearly membership is renewed annually. Once an item is registered it is registered for life,
4. Should we use additional security measures on our assets i.e. security labels.
A. You don’t have to; however we do recommend that you use additional security for your item. As part of your membership benefits TAGG will search for the best available security products and services to help prevent theft as well as aid in recovery of your items. Check out the Security Shop for the best additional security products or services you can have access to.
5. Can we use other security type products and services?
A. Yes you can. Just make sure when you are inputting your item that you indicate what type of additional security product has been used on the item and the number if applicable.
6. What do I do if placing a label on the item devalues it?
A. By having the ability to photograph your assets and store them in the system overcomes that problem. We recommend that you photograph the item with your membership card or another clearly identifiable identification.
7. Will any third party person have access to the photos of our assets?
A. No! Again only when the item has been marked as stolen will the police have access to the image when they do there search. They must physically have the asset in their possession to be able input the right information into the system.
7A. What if I don’t have a digital camera?
A. Ask a family or friend if they have one that you borrow or utilise our camera hire service. We will send you a digital camera and a list. You simply take the shots indicate on the list which item they are for and we will upload them into the system for you.
8. Does registering my items in the system by law identify me as the correct owner?
A. Not by law, you may still have to provide some sort of proof that may be required by your insurance and or the relevant law agencies. However, registering your items in the system will aid in the identification process.
9. What if we are a major corporation with 1000's of asset items.
A. Contact us to discuss our bulk uploading service on registering your items. We may be able come out and do the listing for you. Contact us in regards to pricing for that.
10. What happens when we sell an asset or item?
A. You simply notify us that the item has been sold. If the buyer is a TAGG Asset Identification member simply gather his membership number and the system will automatically change the ownership over. If the buyer is not a member get their name address and email and phone number if possible so that we can let them know about the system.
11. What if I don’t like using my credit card online?
A. We don’t process your credit card online. Your order is encrypted with a high bit security encoding system and sent to our offices where we process all transactions in our offices.
12. What if I don’t have a credit card?
A. Contact us and we can arrange bank transfer via direct debit for you.
13. What credit cards do you take?
At this stage we only process Visa, MasterCard and Bankcard.
14. What does the referrer section refer to?
A. You may have been referred to us via your school or local sporting club and part of your membership will go back to them as a fund raiser. If you are part of a committee for a school, sporting club, organisation or charity and want to register to take part in the FUND RAISE and REDUCE CRIME promotion, simply contact our offices.
15. How secure is my information in the system?
A. We do everything possible to ensure the security of the system. The information is stored offline; the website only provides access to the system via the username and password function which is encrypted. Our main priority is to ensure your security and privacy at all times.